To communicate effectively with patients, managers, relatives and carers, multidisciplinary hospital team members, members of psychology dept, non-clinical staff, professional visitors and individuals from external health, social services, prison and voluntary agencies. To do this with highly developed interpersonal and communication skills
To conduct formal presentation to groups in public, professional and academic settings requiring use of multi media presentation aids
To liaise with professionals external to the Trust in order to enhance patient assessment or to develop an appropriate support and supervision package to meet patient need on discharge.
To communicate with multidisciplinary team members in order to obtain information essential to psychological formulation and treatment; and to provide information and consultation to colleagues regarding complex psychological aspects of patient care.
To communicate sensitively with patients during assessment and treatment, displaying empathy, reassurance and understanding and in so doing, developing a therapeutic relationship
Apply expert interpersonal communication and counselling skills to overcome barriers to engagement in the therapeutic process including patient resistance and overt hostility and verbal aggression. This therefore requires the use of techniques to enhance motivation, to diffuse potential aggression, and to sensitively challenge.
To address and explore with patients distressing and traumatic personal experiences (e.g. child abuse, bereavement, violent and sexual offences) in a supportive and contained manner, and therefore work within a highly emotive atmosphere.
Share complex psychological formulations and information with the patient which must be provided in a comprehensible manner. This is particularly essential with a forensic client group where learning disabilities, head injury affecting cognitive functioning and literacy problems are common.
To also communicate therapeutically with patients in group formats, and in doing sensitively and constructively manage the conflict and distress that often arises
To communicate with carers regarding the complex psychological aspects of patients’ care, and to also provide therapeutic input as appropriate.
To communicate effectively, both verbally and non-verbally, complex and sensitive information to a range of people (patients, colleagues, carers, visitors) with a range of cognitive abilities.